TERMS AND CONDITIONS

TERMS AND CONDITIONS

PAYMENT POLICY

Payment can be made either directly at the Discover Canada Tours office, to authorized agents and partners, or online. The following forms of payment are accepted: cash, debit, traveller’s cheques and credit cards. Personal cheques are not accepted. If you are paying by credit card, you do have the option to pay online. If you would like to pay with cash or traveller’s cheques you can pay at your school or agency (if applicable) or you can come to our office located at 820-1111 Melville Street, Vancouver, Canada. Our office is 1 block west of the Burrard Skytrain Station; on the NW corner of Thurlow Street and Melville Street (Dunsmuir turns into Melville Street). Our office hours are Monday through Friday, from 8:30 am to 5:30 pm.

BOOKING POLICY

A non-refundable deposit of 10% of the tour cost is due upon booking the tour. Full payment is due 30-60 days (depending on the type of Tour as specified in the cancellation policy section) prior to the tour departure date. Failure to pay in full within the time limit will result in cancellation and loss of deposit.

CANCELLATION POLICY FOR TOURS BOOKED FOR TRAVEL UNTIL JULY 1st, 2020

We have updated these policies as a result of COVID-19 to give more confidence to clients that they can change a tour date if need be closer to the departure date, and these policies are in effect for all bookings made up to July 1, 2020. After this date, the policies may change.

You may cancel your tour at any time by notifying Discover Canada Tours via email at info@discovercanadatours.com. If you have booked your tour through an online travel agency (OTA) please contact the OTA to process your cancellation. The cancellation only comes into effect once Discover Canada Tours has been notified through either yourself or the online travel agency (OTA).

  • Day Trips:
    • more than 14 days in advance, 100% credit to rebook another future tour* or receive a full refund less the 10% deposit.
    • 14-8 days in advance, 100% credit to rebook another future tour*
    • within 7 days prior to departure, your tour is 100% non-refundable, non-transferable.
  • Overnight trips of 2-3 days (Seattle, Tofino, Camping):
    • Up to 30-days prior to your scheduled tour departure: 
      • 100% credit to rebook to another future tour*, or receive a full refund less the 10% deposit
    • Between 30-15 days prior to your scheduled tour departure: 
      • 100% credit to rebook to another future tour*, non-refundable 
    • Within 14-days prior to your tour departure: 
      • non-refundable, non-transferable
  • Overnight trips of 4 or more days (Rockies & Extraordinary Experiences:
    • Up to 60-days prior to your scheduled tour departure: 
      • 100% credit to rebook to another future tour*, or receive a full refund less the 10% deposit
    • Between 60-15 days prior to your scheduled tour departure: 
      • 100% credit to rebook to another future tour*, non-refundable
    • Within 14-days prior to your tour departure: 
      • non-refundable, non-transferable
  • Yukon Tours or any tour with flights included:
    • Our Yukon Tours are 100% non-refundable once a booking has been made. In the event of you having to cancel your Yukon booking, please reach out to us and we will work closely with our suppliers to ensure that we are able to give you the maximum possible credit for future travel.

*Travel must be booked by December 31, 2021, for any trips departing by December 31, 2022.

CANCELLATION POLICY FOR ALL TOURS BOOKED FOR ALL TRAVEL AFTER JULY 1st

You may cancel your tour at any time by notifying Discover Canada Tours at info@discovercanadatours.com.

The Yukon Tours or any tour with flights included are 100% non-refundable once a booking has been made.

If you cancel your overnight tour:

  • more than 30 days in advance for tours that are 2-3 days in duration, a full refund will be applied minus the 10% non-refundable administrative fee per passenger. If you cancel within 30 days prior to departure, your tour is 100% non-refundable.
  • more than 60 days in advance for tours 4+ days in duration, a full refund will be applied minus the 10% non-refundable administrative fee per passenger. If you cancel within 60 days prior to departure, your tour is 100% non-refundable.

If you cancel your day tour:

  • more 14 days in advance, a full refund will be applied minus the 10% non-refundable administrative fee per passenger.
  • within 14 days prior to departure, your tour is 100% non-refundable.

If you fail to show up at the meeting spot on time and miss the tour, no refund will be issued. Please check the map and transit schedule well in advance to ensure that you can get to the meeting spot on time.

INSURANCE

Discover Canada Tours strongly recommends the purchase of travel insurance. Safety is our primary concern with our passengers and a tour will be cancelled if there is danger. Travelling in Canada, it is very unlikely, but there is a risk of wildfires, avalanches, rockslides and other emergencies. Our policies are that we strongly encourage travellers to buy travel insurance/trip cancellation. This is very important if you are travelling during July and August and think you may be at risk with the potential poor air quality due to wildfires. If you would like more information on trip cancellation options or would like to purchase travel insurance (those who have already booked can buy insurance for up to 72 hours before departure) please email hani@discovercanadatours.com or inquire here.

ROOM OCCUPANCY POLICY

FOR WEST TREK PRODUCTS

FOR DISCOVER CANADA TOURS AND EXTRAORDINARY EXPERIENCES.

Advertised prices are based on maximum occupancy. Rooms may consist of any combination of the following, based on occupancy: one king sized bed, one queen sized bed, one double sized bed, two queen sized beds, two double beds, a pull-out couch, a rollaway bed or a single bed. Upon booking the Trip, should you not provide the names of desired roommates, Discover Canada Tours may match you with other passengers based on the chosen occupancy. Discover Canada Tours is not in any way liable for injury, loss or damage as a result of roommate matching. Single and double room upgrades are available at an additional cost.

Please refer to tour booking page for specific room pricing.

MEDIA POLICY

Any pictures, video or promotional footage taken by Discover Canada Tours or other parties working with Discover Canada Tours (which may include Passengers), during the Trip, will be the property of Discover Canada Tours and can be used or disclosed and the Passenger consents to the use and disclosure for future promotional purposes. The Passenger also consents to the use and disclosure of any of the personal information collected regarding the Passenger (except for payment information) to enable Discover Canada Tours to inform the Passenger of events and promotions.