Adventure with Confidence
Discover Canada Tours has been awarded the Safe Travels certification by the World Travel & Tourism Council. We adhere to the strictest industry standards and safety protocols of our provincial and federal governments to ensure the well-being of all our guests. Our Adventure with Confidence policies are in place to ensure your peace of mind no matter your personal situation, unforeseen circumstances or travel restrictions. Discover Canada Tours is committed to having flexible policies upon booking, and the highest safety standards during travel.
Discover Canada Tours is your one-stop tour operator for the most authentic travel experiences. We will take care of not only your tour packages, but also your flights, hotels, car rentals and travel insurance through our parent company, Uniglobe Specialty Travel.
Rest assured that when you book with Discover Canada Tours, we have your best interest in mind, and will work together to make your next vacation the best vacation!
Certified Student Travel Organization
Discover Canada Tours has been Certified as a Student Travel Organization (CSTO) by the Center for Student Travel Safety, affiliated with the Student and Youth Travel Association (SYTA). Our CSTO certification signifies that we meet over 25 rigorous safety standards set by the Center and SYTA. SYTA, the leading association in the industry, emphasizes student travel safety and personal and educational enrichment. These standards are based on the best practices in the industry, and reviewed by a commission of industry experts. The same high-standard safety practices are diligently implemented across all our family brands and tour types.
About SYTA
SYTA is an international professional trade association dedicated to promoting student and youth travel. They uphold integrity and professionalism among travel service providers.
About the Center for Student Travel Safety
The Center, in partnership with SYTA, administers and grants certification programs. They offer education, training, and resources on risk and incident management, emergency response plans, and safety practices for student and youth travel groups worldwide.
Scheduled Coach Tours
- We only require a 10% deposit* at the time of booking, which is either fully-refundable or transferable (depending on the tour) up to 60-days prior to departure.
- Full payment is due 60 days in advance of departure. Bookings made within 60 days of departure will require a credit card on file and full payment will be applied at time of booking.
- Payment must be made in Canadian currency. Discover Canada Tours reserves the right to implement any additional surcharges to tour fares that may be implemented or enforced upon DCT from third party providers or government agencies.
*Deposit options are only applicable when booking directly with one of our Sales Representatives. For online bookings, affiliates, resellers or agents, full payment is due at the time of booking.
Cancellation by the Participant
Should you need to cancel your trip, you must notify us in writing by letter or email. Notification of cancellation is based on the working week in Canada. Weekend days or statutory holidays cannot be calculated for cancellation fee avoidance. An acknowledgement of cancellation notice will be sent; should you not receive this advice, then cancellation has not been received by Discover Canada Tours and must be resent. We recommend the purchase of independent travel insurance. Please review our cancellation deadlines below.
Cancellation by Operator
A departure date for a scheduled coach tour offered and operated by Discover Canada Tours will become a guaranteed departure when the minimum number of customers, secured by a valid deposit, has been reached on that departure date. All guaranteed tours will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these terms of health and safety concerns. This guarantee is not applicable in the case of unforeseeable circumstances that prevent us from running the tour. Up to date tour and itinerary information is available on the Discover Canada Tours website or by contacting us. Brochures and other printed materials displaying tour information and departure dates are subject to change and may not be relied upon for purposes of this guarantee.
If a tour offered and operated by Discover Canada Tours is cancelled by us before the date of departure for reasons other than force majeure, and the cancellation is not caused by your fault or negligence, you will have the choice of accepting:
- a substitute tour of equivalent or similar superior value; or
- a substitute tour of lesser value if no tour of equivalent or similar superior value is available, and a refund for the difference in price between the original tour and the substitute tour; or
- a full refund for the cancelled tour.
In the event of a cancellation by the supplier of a travel service not operated but offered by Discover Canada Tours, and where Discover Canada Tours acts solely as an agent for the suppliers, all effort is made to provide you with a suitable alternative of the travel service.
Discover Canada Tours is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled travel service, including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment. Where a significant element of a tour cannot be provided as described after departure, Discover Canada Tours will make suitable alternative arrangements where possible.
Day Tours – Discover Vancouver Tours Collection
- Prior to 24 hours before the tour departure, your tour is fully refundable
- Within 24 hours prior to departure, your tour is 100% non-refundable, non-transferable
Day Tours – West Trek
- Prior to 7 days before the tour departure, your tour is fully refundable
- Within 7 days prior to departure, your tour is 100% non-refundable, non-transferable
Overnight Tours up to 4-nights in duration
- Up to 60 days prior to your scheduled tour departure, your tour is fully refundable
- Between 60-31 days prior to your scheduled tour departure, you can receive 100% credit to rebook to another future tour, or receive a full refund less the 10% deposit, which can be used as credit for future travel
- Within 30 days prior to your scheduled tour departure, your tour is non-refundable, non-transferable.
Overnight Tours of 5-nights or more in duration & Destination Snow Tours
- Up to 60 days prior to your scheduled tour departure you can receive 100% credit to rebook to another future tour, or receive a full refund less the 10% deposit which can be used as credit for future travel. This credit could also be passed on to another family member or friend.
- Within 60 days prior to your tour departure, your trip is non-refundable, non-transferable
As a full-service travel agency, we can book travel insurance for you, including Cancel For Any Reason insurance, to give you further peace of mind and protection in case you need to cancel within our deadlines. For more information and a no obligation quote, please click here.
Self-Guided Tours
- Payment must be made in Canadian currency. Discover Canada Tours accepts Visa, MasterCard and American Express. Verbal and/or written authorization for the use of your card indicates your compliance with our booking terms and conditions. Credit card payments will be processed in Canadian dollars. We also accept direct wire transfers for bookings up to 45 days prior to scheduled tour departure. A copy of the wire transfer must be emailed on the date of issue indicating the total amount, reservation number(s) and customer names. All bank fees related to transactions are the responsibility of the remitter.
- All tour packages including Northern Lights viewings (Yukon and Northwest Territories) require full payment at time of booking. Full payment of other booked tours is due 60 days prior to scheduled departure. Bookings made within 60 days of scheduled departure will require a credit card on file and full payment at time of booking. Other supplier payment policies may apply and will be advised at time of booking.
- All taxes and fees are included in the price quote, unless otherwise stated.
- 1 change is permitted at no additional cost, except any supplier fees that occurred due to the change (i.e. due to seasonal rate changes, name change) if applicable
- Additional changes at CAD$100 per booking (waived in the event that the overall package value increases). Additional supplier penalties may result as well
- Prices are subject to fluctuations and/or fuel and service charges imposed by airlines, rail & coach providers, hotels, airports, government agencies, and other ground providers. In the event of fluctuations, we reserve the right to adjust prices without notice
Cancellation by the Participant
Should you need to cancel your trip, you (or your authorized travel agent) must notify us in writing by letter, e-mail, or by fax. Notification of cancellation is based on the working week in Canada. Weekend days or statutory holidays cannot be calculated in day’s prior policies for cancellation fee avoidance. An acknowledgement of cancellation notice will be sent; should you not receive this advice then cancellation has not been received by Discover Canada Tours and must be resent. We recommend independent purchase of travel insurance.
Cancellation by the Operator
In the event of a cancellation by the supplier of a travel service not operated but offered by Discover Canada Tours, and where Discover Canada Tours acts solely as an agent for the suppliers, all effort is made to provide you with a suitable alternative of the travel service. Discover Canada Tours is not responsible for any incidental expenses or consequential losses that you incur as a result of the canceled travel service including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment. Where a significant element of a tour cannot be provided as described after departure, Discover Canada Tours will make suitable alternative arrangements where possible.
Individual cancellation policies for Independent Travel Packages, Custom and Private Tours will show on the Travel Services proposal and booking confirmation.
Self-Guided Travel
- 8 or more days prior to departure: fully-refundable less a processing fee (CAD$50 for single destination packages and CAD$100 for multi-destination packages) per bookings
- 7 or less days prior to departure: non-refundable
Northern Lights Viewing Packages (Yukon, Northwest Territories, Churchill)
100% non-refundable, non-transferable at time of booking.
Custom & Private Tours, Wildlife Packages & Unique Adventure Packages
Individual cancellation policies will show on the Travel Services proposal and booking confirmation.
As a full-service travel agency, we can book travel insurance for you, including Cancel For Any Reason insurance, to give you further peace of mind and protection in case you need to cancel within our deadlines. For more information and a no obligation quote, please click here.
