Meet the Family
We are passionate, we are experienced and we are leaders in operating tours throughout Western Canada and the Pacific Northwest. Meet the managing team that makes the adventures come true!
Clint Drdul
Director of Sales and Marketing
Stacey Thorson
Director of Operations
Elyse Mailhot
Marketing & Communications
Jennifer Fiddis
Manager, Commercial & Product Development
Graham Wood
Operations Manager
Rosario Soliva
Accounting Manager
Bryson Dunn
Senior Sales Manager
Do you want to Create the Adventure?
Join the Green Team
Be part of a team of experienced guides and support staff who are enthusiastic about showing off the best areas of Western Canada and beyond, while bringing your personal touch to each adventure. Every member of our team has their favorite tour or destination… Do you want to discover yours?
Office Positions
Are you a hard worker who loves to travel and have fun? If so, look no further, as a full-service travel management company, we offer excellent travel perks in addition to a lively and fun office environment with plenty of opportunity for advancement. We are looking for passionate people who bring a commitment for excellence and teamwork to join us.
Discover Canada Tours specializes in providing the best travel experiences in Western Canada through continuously developing innovative year-round tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable adventures for the best value. Our adventurers are always our top priority and we strive to give each of them the time of their lives.
Founded as a division of Uniglobe Specialty Travel in 2005, DCT is a family-owned and operated company located in downtown Vancouver. Over the years, we have evolved to accommodate a diverse array of adventurers from all corners of the world. Our portfolio of brands under Discover Canada Tours include West Trek Tours, Discover Canada Student Adventures, Destination Snow and Extraordinary Experiences.
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Custom Groups & Charter Specialist
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Inside Sales & Customer Experience Representative
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Sales & Activities Representative
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Junior Sales Representative
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Junior Operations Coordinator
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Practicum / Co-op
Position: Custom Groups & Charter Specialist
Closing: Open until filled
Term: Full-Time
Reporting to: Product Manager
Schedule: Monday – Friday; 9am – 5:30pm
How to Apply: Please forward your resume and cover letter to: jennifer@
What we offer:
- Travel on all of our tours and FAMs with our activity suppliers
- Discounts on personal travel
- Team events and excursions
- Working in a small company that is constantly innovating and evolving
- Multi-national team
- Competitive salary and benefits package
- Annual training – be constantly learning
- An open, friendly and energetic work environment where every voice is heard
Expectations:
- Ability to plan, organize, set priorities and manage processes efficiently on a daily basis
- Able to work to tight deadlines and under pressure
- Excellent attention to detail
- Successfully manage multiple clients and their travel request
- Self motivated and positive, professional approach to customer service
- Ability to influence using proficient sales and prospecting techniques while building friendly and positive relationships
- Some knowledge of BC or Canada is required
- Customer service experience is an asset
Requirements:
- High School Diploma is required
- Degree or Diploma in tourism, business, or sales and marketing is an asset but not necessary
Reporting to the Product Manager, the Custom Groups & Charter Specialist will be responsible for the developing custom group and charter quotes and providing ongoing support to clients and excellent customer service. The Custom Groups & Charter Specialist will interact effectively with all of our customers and partners and have the ability to respond to inquiries independently, professionally and promptly.
Specific responsibilities include:
Groups Sales
- Lead the Group department including quoting, monthly reporting, booking, invoicing of all leisure and incentive groups for various brands.
- Collaborate with the Product Manager and Sales department in a strategic growth plan for group sales, including customer service standards, advance sales strategy.
- Analyze and ensure group tour statistics are kept updated and reported on weekly basis
- Be one of the first points of contact for incoming charter and group inquiries
- Generate new group business for all divisions by creating exceptional and competitive group proposals based on client requirements and budget.
- Collaborate with Sales team to ensure partner and account relationship is managed effectively
- Work with existing clients to assess their needs and present tour options with the goal of continually increasing the amount of business with them
- Manage communications and deliver excellent customer service to all parties in reference to group bookings, serving as point of contact for various clients
- Provide information sessions and presentations to clients when necessary
- Ensure company deadlines, payment collection, and group details are delivered on time according to contract terms
- Work with the accounting team to collect and document all deposits and payments according to the schedule outlined in the agreement between client and company
- Troubleshoot any issues that may arise before, during or after the tour, in line with company policy
- Attend tradeshows and Fams to increase product knoweldge
Custom Tour Quoting & Product Development
- Using extensive knowledge of geographical information & suppliers throughout Canada build unique itineraries and packages that will impress customers, in consultation with the Product Manager
- Using a pricing template and researching similar products set a price that will provide good value to the clients while meeting profit margin targets, in consultation with the Product Manager
- Work with our graphic designer to develop marketing material for clients
- Load custom tours into the booking system
- Create Tour Guide or Driver Guide notes, timings, preferred routes, and specific notes on client preferences and inclusions
- Update and monitor online booking platforms including CRM, Booking Platforms to ensure we are maximizing the inventory and filling the coach/es.
- Assist with projects related to the position as directed by the Manager
Position: Inside Sales & Customer Experience Representative
Closing: Open until filled
Term: Full-Time
Reporting to: Senior Sales Manager
Schedule: Monday – Friday; 9am – 5:30pm
How to Apply: Please forward your resume and cover letter to: bryson@
What we offer:
- Travel on all of our tours and Fams with our activity suppliers
- Discounts on personal travel
- Team events and excursions
- Working in a small company that is constantly innovating and evolving
- Multi-national team
- Competitive salary and benefits package
- Annual training – be constantly learning
- An open, friendly and energetic work environment where every voice is heard
Expectations:
- Superior product knowledge – you will go on all DCT tours
- Excellent interpersonal and communication skills (compassionate, welcoming, good listener, discreet)
- Self-Motivated, driven
- Desire to constantly learn
- Ability and willingness to multi-task
- Excellent problem solving, conflict resolution skills
- Positive, confident attitude
- Live the Adventure and embrace the company core values
Requirements:
- High School Diploma is required
- Degree or Diploma in tourism, business, or sales and marketing is an asset but not necessary
Reporting to the Senior Sales Manager, the Inside Sales & Customer Experience Representative will be responsible for activities associated with inside sales, satisfying customer needs before, during and after the sale of a tour, providing excellent customer service. The main objective of this role is to increase sales and ensure we have happy satisfied customers who will want to post positive reviews, book again, and refer our tours to others.
Specific responsibilities include:
- Respond to inquiries from all lines of communications (phone, email, CRM platform, social media, OTAs, etc.) and convert inquiries to sales
- Staying on top of all customer reviews and replying to reviews
- Managing customer complaints
Inside Sales
- First point of contact for incoming calls and responsible for responding to customer inquiries through a variety of channels including walk-ins, phone, email, CRM platform, social media, OTAs, etc
- Respond to travel agent inquiries
- Strive to convert all tour booking inquiries and leads into sales
- Direct other inquiries to the proper department or employee
- Book clients using our reservation system and other booking systems
- Become familiar with our current listings on OTAs, how each OTA functions, and assist in the loading of new tour information & updating tour information onto OTA systems
- Assist with sales leads for FIT & custom group quotes and be the main point of contact
- Assist the Sales Manager with the ongoing management of high-level accounts to ensure we are meeting service expectations, maximizing exposure & sales from them, and renegotiating annual contracts
Customer Experience
- Effectively resolve any customer concerns or complaints
- Manage and respond to client reviews on all platforms including trip advisor, google, OTAs, etc.
- Follow-up with larger bookings to ensure they received all necessary confirmations
- Act as an intermediary between the customer and outside sales teams, ensuring that the customer is satisfied with the products or services that they have purchased and ensuring the outside sales team is communicating all of the correct information
- Act as an intermediary between the customer product teams, relaying feedback received directly from the client or through reviews.
- Stay in contact with customers (groups) to provide support while they are on tour and follow up post tour
- Additional tasks as requested by the management
Position: Sales & Activity Representative
Closing: Open until filled
Term: Full-Time
Reporting to: Senior Sales Manager
Schedule: Monday – Friday; 9am – 5:30pm
How to Apply: Please forward your resume and cover letter to: bryson@
What we offer:
- Travel on all of our tours and Fams with our activity suppliers
- Discounts on personal travel
- Team events and excursions
- Working in a small company that is constantly innovating and evolving
- Multi-national team
- Competitive salary and benefits package
- Annual training – be constantly learning
- An open, friendly and energetic work environment where every voice is heard
Expectations:
- Outgoing and ability to speak in front of a crowd
- Knowledge of activities and events in Vancouver and surrounding areas
- Professional attitude and appearance
- Excellent organization, time management and communication skills
- Ability to solve problems and work under pressure
- Commitment to continuous self-improvement
- A passion for Canada and our wondrous landscape
- The ability to speak a second language is an asset – please indicate on resume
Requirements:
- High School Diploma is required
- Degree or Diploma in event management is an asset but not necessary
Reporting to the Senior Sales Manager, the Sales & Activity Representative will be responsible for activities associated with experience sales and satisfying customer needs before, during and after the sale of a tour. In addition, this position plans and manages events and activities for our internal team and our clients.
Specific responsibilities include:
- Managing, promoting and selling tours and activities at assigned accounts
- Executing in-school and industry-related presentations for a variety of groups
- Planning, promoting and leading activities and events such as walking tours, after school activities, sporting events, BBQs, and other special events
- Developing and implementing special events, activities and promotions (including pop-up activities)
- Completing and registering client bookings through the reservation system (including group bookings)
- Helping motivate and lead the practicum team
- Researching competitor’s products and services
- Identifying and soliciting new clients and/or target groups
- Being responsible for guests’ safety, handling payments, and ultimately delivering the highest quality of customer service
Position: Junior Sales Representative
Closing: Open until filled
Term: Part-Time/Seasonal
Reporting to: Senior Sales Manager
Schedule: Monday – Friday; 9am – 5:30pm
How to Apply: Please forward your resume and cover letter to: bryson@
What we offer:
- Travel on all of our tours and Fams with our activity suppliers
- Discounts on personal travel
- Team events and excursions
- Working in a small company that is constantly innovating and evolving
- Multi-national team
- Competitive salary
- Training – be constantly learning
- An open, friendly and energetic work environment where every voice is heard
- 3-month contract from starting date, possibility to extend upon completion of contract
- Possibility of full-time position for the right candidate
Expectations:
- Outgoing and ability to speak in front of a crowd
- Professional attitude and appearance
- Excellent organization, time management and communication skills
- Ability to solve problems and work under pressure
- Commitment to continuous self-improvement
- A passion for Canada and our wondrous landscape
- Ability to manage a flexible schedule
- Ability to speak a second language is an asset – please indicate on resume
Requirements:
- High School Diploma is required
- Degree or Diploma in tourism, business, or sales and marketing is an asset but not necessary
Reporting to the Senior Sales Manager, the Junior Sales Representative will be responsible for activities associated with experience sales and satisfying customer needs before, during and after the sale of a tour.
Specific responsibilities include:
- Managing, promoting and selling tours and activities at assigned accounts
- Executing in-school and industry related presentations for a variety of groups
- Leading assigned activities and events such as walking tours, after school activities, sporting events, BBQs, and other special events
- Developing and implementing special events, activities and promotions (including pop-up activities)
- Completing and registering client bookings through the reservation system (including group bookings)
- Helping motivate and lead the practicum team
- Researching competitor’s products and services
- Identifying and soliciting new clients and/or target groups
- Being responsible for guests’ safety, handling payments, and ultimately delivering the highest quality of customer service
Position: Junior Operations Coordinator
Closing: August 31, 2022
Term: Full-Time
Reporting to: Operations Manager & Operations Supervisor
Schedule: Monday – Friday; 9am – 5:30pm
How to Apply: Please forward your resume and cover letter to: graham@
What we offer:
- Travel on all of our tours and Fams with our activity suppliers
- Discounts on personal travel
- Team events and excursions
- Working in a small company that is constantly innovating and evolving
- Multi-national team
- Training – be constantly learning
- An open, friendly and energetic work environment where every voice is heard
Expectations:
- A passion to take full ownership of your position and take opportunities to a new level
- Willingness to go above and beyond and be a dynamic team player within
organization - A strong communicator, enthusiastic, optimistic, accommodating, energetic, verbal and active within a team environment. Strong command of English
- Ability to influence while building friendly and positive relationships
- A terrific collaborator, able to partner effectively across teams to arrive at the best solutions
- Able to thrive in environments with a certain amount of ambiguity and that evolve
rapidly in response to a changing external environment - Must be results focused, have attention to detail, excellent organizational skills, able to
meet tight deadlines and work well under pressure - Enjoy working independently, creative, strategic, loves thinking outside the box
- Self motivated and positive, professional approach to customer service
- Commitment to the company’s objectives and values
- A great colleague – the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others
Requirements:
- College diploma or University degree with a focus in Travel & Tourism preferred
- Minimum of two years operations experience within a tour operator environment is preferred
Reporting to the Operations Manager and Operations Supervisor, the Junior Operations Coordinator will be primarily responsible for ensuring assigned tour
preparation requirements are met. You will assist the team with tour coordination, creation and logistics of assigned destinations. The Coordinator will interact effectively
with all of our suppliers, customers and partners and have the ability to ensure operations requirements and deadlines are met.
Specific responsibilities include:
- Responsible for tour operations of assigned destinations including administration of all hotel reservations, activities, tour details, itineraries, rooming lists, passenger lists, activities, rental lists, waivers, meals, payment follow up, and general administrative tasks.
- Know your tour destinations inside out, which includes travelling on each of your assigned tours
- Keep track of supplier cancellation & information submission deadlines ensuring that
they are adhered to and that we do not incur any penalties. - Support Sales team with any queries regarding and related to current ongoing operational requirements and/or requests from clients.
- Preparation of daily and weekly guide itineraries for assigned destinations
- Ensure activity rates are updated in our booking system and manage them by adding/cancelling as required.
- Assist with loading the tour information of your assigned destination in the booking system, make adjustments where necessary and quality check to ensure all information and prices are correct on the website.
- Administrative duties related to ensuring all the all tour information is updated across all relevant Operational spreadsheets.
- Keeping up to date with the Fareharbor booking procedures.
- Assist in answering phones and helping walk-in clients.
Support Duties
- Part time Weekend departure support and on-call duties on a rotational basis.
- Oversee weekday scheduled tour departures* as required.
- Tour Bags: Pre-Tour – Assisting with updating documented guidelines for tour bag preparation including training Operations interns and quality checks, ensuring inventory for tickets, vouchers etc. Assist with tour bag preparation. Post tour – Ensure all items are returned (i.e. phone, credit card, etc) and contact guides for any missing items. Assist with delivering tour bags into the office/depot/departure on an as-need basis.
*Tour Departures – When assigned, ensure that departures run smoothly by assisting with the preparation of signs, tour bags, etc. and bringing everything needed to departures. Assist with crowd control, manage the bus departures, and drop off supplies/equipment as needed. It is very important to follow company protocol with departures procedures and that the guides are adhering to all policies (i.e. wearing company uniform, standing at the entrance of the bus to meet and check in all passengers).
We are happy to welcome students from diverse fields and backgrounds to complete their Practicum requirements with us, and take part on our events, parties and trips accross Western Canada.
Email hello@discovercanadatours.com for more information on how to Live the Adventure during your co-op!
Guides
Position: Road Ranger – Driver Guide
Closing: Open until filled
Term: Part-Time/Seasonal
Reporting to: Operations Manager
Schedule: Flexible – Depending on tour schedule
How to Apply: Please forward your resume and cover letter to: graham@
What we offer:
- Travel on all of our tours and FAMs with our activity suppliers
- Discounts on personal travel
- Team events and excursions
- Working in a small company that is constantly innovating and evolving
- Multi-national team
- Competitive salary and benefits package
- Annual training – be constantly learning
- An open, friendly and energetic work environment where every voice is heard
Expectations:
- Professional attitude and appearance
- Excellent organization, time management and communication skills
- Ability to solve problems and work under pressure
- Be able to respond to changing conditions or unexpected events in a calm manner
- Safe driving skills with an exemplary driving record
- Awareness of safety issues
- Flexibility required for shuttle services and transfers
- Be able to respond to changing conditions or unexpected events in a calm manner
- Commitment to continuous self improvement
- A passion for Canada and our wondrous landscape
- Be Tech Savvy – Knowledge of Social media postings and basic app use
- Knowledge of history and the geography of Western Canada and the N-West US an asset
- Ability to speak a second language is an asset – please indicate on resume
- Additional entertainment skills, for example musical abilities is a big asset, but not required
Requirements:
- High School Diploma is required
- Previous experience in the capacity of a Tour Driver an asset but not required
- Degree or Diploma in a tourism program is an asset but not necessary
- Class 4 or Class 2 Unrestricted Learner’s or Drivers License (In house Training available)
- Mechanical Skill set is an asset but not required
- First Aid Certificate is required
- Recent Criminal Record Check with Vulnerable Sector (Mandatory)
Reporting to the Operations Manager, our Road Rangers (Driver Guides) will be responsible for driving one of our mini-coaches or vans, providing excellent tour commentary and safety, and ultimately ensuring our passengers have the trip of a lifetime. We are looking for people to join our team who possess a great personality, a passion for travel, and a commitment to excellence.
As part of Discover Canada Tours, you will have the opportunity to work in an exciting and fun industry; meet and work with people from all over the world; and gain valuable and fulfilling work experience.
Specific responsibilities include:
- Efficiently maintain prepared tour schedule
- Passionately deliver commentary and stories to passengers throughout the tour
- Observe and follow all by-laws and rules of the road
- Daily guest and vehicle safety inspections and completion of driver & vehicle reports
- Prepare and know your tour schedule as well as road conditions
- Keep an electronic log
- Clean your vehicle after each shift
- Connect with people and maintain relationships
- Record digital and or live footage of your tour as assigned for Marketing purposes
- Communicate with operations how and when you will be returning tour (paperwork/receipts)
- Report any infractions/ accidents/ tickets or defect on vehicles to the Ops Manager ASAP
- Keep track your assigned schedule and possible changes
- Keep track of your expenses and summits receipts at the end of each trip
- Attend staff meetings and social events
- Available on weekdays, weekends and holidays between May and October
Position: Tour Guide
Closing: Open until filled
Term: Part-Time/Seasonal or Full-Time
Reporting to: Operations Manager
Schedule: Flexible – Depending on tour schedule
How to Apply: Please forward your resume and cover letter to: graham@
What we offer:
- Travel on all of our tours and FAMs with our activity suppliers
- Discounts on personal travel
- Team events and excursions
- Working in a small company that is constantly innovating and evolving
- Multi-national team
- Competitive salary and benefits package
- Annual training – be constantly learning
- An open, friendly and energetic work environment where every voice is heard
Expectations:
- Having a great, fun-loving, personality and a desire to entertain others
- Ability to tell interesting and engaging stories
- Reliable, flexible and adaptable
- Drive to go above and beyond for the client, the company and yourself
- Professional attitude and appearance
- Excellent organization, time management and communication skills
- Ability to solve problems and work under pressure
- Be able to respond to changing conditions or unexpected events in a calm manner
- Awareness of safety and comfortability issues
- Skill at budgeting time and money
- Knowledge of history and geography of Western Canada
- Be Tech Savvy – Knowledge of Social media postings and basic app use
- Ability to speak a second language is an asset – please indicate on resume
- Additional entertainment skills, for example musical abilities is a big asset, but not required
Requirements:
- High School Diploma is required
- Previous experience in the capacity of a Tour Director / Guide and / or ESL teacher is an asset
- Degree or Diploma in a tourism program is an asset but not necessary
- Willingness to obtain a Class 4 Unrestricted Driver’s Licence
- First Aid Certificate (Mandatory – to obtain before start date) – Wilderness First Aid a bonus
- Recent Criminal Record Check with Vulnerable Sector (Mandatory)
- For Adventure Guide applicants a Hiking course and Food Safe Certificate is required
- Permitted to work legally in Canada
Reporting to the Operations Manager, our Tour Guides will be responsible for the daily tour operations, providing excellent tour commentary, and ultimately ensuring our passengers have the trip of a lifetime. We are looking for people to join our team who possess a great personality, a passion for travel, and a commitment to excellence.
As part of Discover Canada Tours, you will have the opportunity to work in an exciting and fun industry; meet and work with people from all over the world; and gain valuable and fulfilling work experience.
Specific responsibilities include:
- Efficiently maintain prepared tour schedule
- Passionately deliver commentary and stories to passengers throughout the tour
- Prepare and know your tour schedule
- Handle cash and sell activities / tickets
- Connect with people and maintain relationships
- Record digital and or live footage of your tour as assigned
- Attend staff meetings and social events
Get to Know Us More
Live the Adventure
and be part of The Green Team
