Position:    Digital Marketing Specialist

Closing:   August 16,  2021

Term:   Full-time Monday-Friday

How to Apply:     Please forward your resume and cover letter to: jobs@discovercanadatours.com

Are you a digital marketer who LOVES TO TRAVEL and HAVE FUN? If so, look no further, as a full-service Travel Management company we offer excellent travel perks in addition to a lively and fun office environment with plenty of opportunity for advancement.  

COMPANY OVERVIEW

Discover Canada Tours specializes in providing the best experiences in Western Canada through continuously developing innovative year-round tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world! Our adventurers are always our top priority and we strive to give each and every adventurer “the time of their lives”.    

Founded as a division of Uniglobe Specialty Travel Ltd. in 2005, DCT is a local family owned and operated business located in downtown Vancouver. Over the years we have evolved to accommodate a diverse array of adventurers from all corners of the world. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures, Destination Snow, West Trek, West Trek Social Club, and most recently Discover Vancouver Tours. 

We are looking for passionate people who bring a commitment for excellence and teamwork to join us. 

What we offer:

• Travel on all of our tours and Fams with our activity suppliers
• Discounts on personal travel
• Team events and excursions
• Working in a small company that is constantly innovating and evolving
• Multi-national team
• Competitive salary and benefits package
• Annual training - be constantly learning
• An open, friendly and energetic work environment where every voice is heard

JOB DESCRIPTION 

Reporting to the Directors, the Digital Marketing Specialist is responsible for implementing Discover Canada Tours digital marketing plan. The primary responsibilities include coordinating the company’s online presence and increasing overall lead generation (travel requests, email subscribers, online bookings) through a variety of means, including creating and managing current and new digital marketing initiatives, managing our search engine and pay per click efforts, maintaining monthly reporting dashboard, and website management for it’s unique brands.  

Specific Responsibilities Include but are not limited to:

• In conjunction with the Directors, assist in constantly updating the organization’s marketing strategy
• Develop, implement and oversee a comprehensive social media strategy
• Create ad campaign strategies for Google Ads and Facebook/Instagram Ads
• Brainstorm new and creative growth strategies
• Plan and execute all web, SEO/SEM, marketing database, email, social media, print and display advertising campaigns
• Measure and report performance of all digital marketing campaigns and social platforms
• Day-to-day management of all social media channels including but not limited to Facebook, Oversee creative, clear & consistent message development in all divisions and to all markets
• In conjunction with the graphic designers, develop all sales materials and marketing publications including, presentations, brochures, flyers, posters, etc. 
• Work on cooperative advertising programs 
• Manage Google My Business account 
• Work with budgets set by senior management and stay within budget, no scope-creep
• Continuously monitor ads performance and make adjustments when needed
• Contribute to and monitor the flow of web content provided by both staff and 3rd parties
• Oversee all aspects of website development, structure and useability for all DCT brands
• Optimize sites to increase direct bookings
• Work in cPanel to set up/update MySQL databases

Position Core Requirements:

• Marketing degree or equivalent
• Minimum 3 years experience with Google, Facebook/Instagram ads 
• Minimum 3 years with WordPress and CSS experience
• Minimum 3 years content and social media experience
• Intermediate experience with cPanel and phpMyAdmin 
• Experience in the Tourism & Hospitality Industry is a significant asset
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Experience in setting up and optimizing Google Ad words campaigns
• Working knowledge of the WordPress platform, HTML, CSS, and JavaScript development and constraints
• Photo and video editing experience
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Knowledge and understanding of the tourism/travel industry an asset
• Ability to work to tight deadlines, under pressure

Position Attributes: 

• A passion to take full ownership of your position and take opportunities to a new level
• Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
• Must be results focused, have attention to detail, excellent organizational skills, able to meet tight deadlines and work well under pressure
• Enjoy working independently, creative, strategic, loves thinking outside the box
• A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others
• Commitment to our core values

Our Core Values:

• Live the Adventure
  Work hard, Play Hard attitude to all life’s adventures.
• Teamwork is dreamwork
  Working as an accountable and collaborative team allows us to achieve the impossible. When our goals are achieved we celebrate together!
• Go the extra mile
  Our Adventurers come first so we aim to give them the “time of their lives” on our trips. We are committed to going above and beyond to achieve this belief.
• Have fun doing it
  We believe in the importance of a well balanced and healthy lifestyle. Life is an adventure and we should be having a fun time living it.

We thank all candidates for their interest however only those selected for an interview will be contacted.

Position:  Departures Coordinator and Operations Assistant

Level: Entry

Reporting to:  Operations Manager and Operations Supervisor

Closing:     Nov 30th, 2021

COMPANY OVERVIEW

Discover Canada Tours specializes in providing the best experiences in Western Canada through continuously developing innovative year-round tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world! Our adventurers are always our top priority and we strive to give each and every adventurer “the time of their lives”.    

Founded as a division of Uniglobe Specialty Travel Ltd. in 2005, DCT is a local family owned and operated business located in downtown Vancouver. Over the years we have evolved to accommodate a diverse array of adventurers from all corners of the world. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures, Destination Snow, West Trek, West Trek Social Club, and most recently Discover Vancouver Tours. 

We are looking for passionate people who bring a commitment for excellence and teamwork to join us.  We believe in a culture where opening your eyes to the diversity of new places and cultures allows our young travelers to return home with vivid and meaningful memories and new friendships that expand the global community.  We believe that culture is the compass to success and so it is woven into everything we do. 

Our Core Values:

• Live the Adventure
  Work hard, Play Hard attitude to all life’s adventures.
• Teamwork is dreamwork
  Working as an accountable and collaborative team allows us to achieve the impossible. When our goals are achieved we celebrate together!
• Go the extra mile
  Our Adventurers come first so we aim to give them the “time of their lives” on our trips. We are committed to going above and beyond to achieve this belief.
• Have fun doing it
  We believe in the importance of a well balanced and healthy lifestyle. Life is an adventure and we should be having a fun time living it.

JOB DESCRIPTION 

Reporting to the Operations Manager, the Departures and Operations Assistant will be primarily responsible for ensuring that everything runs smoothly at Departures. 

Tour Departures: 

Ensure departures run smoothly by overseeing the departures and ensuring the signs, tour bags, etc. bringing everything needed to departures. Required to be at all departures on assigned work days to assist with crowd control, manage the bus departures, and drop off supplies / equipment as needed. 

It is very important to follow company protocol with departures procedures and that the guides are adhering to all policies (i.e. wearing company uniform, standing at the entrance of the bus to meet and check in all passengers) 

• Fill Out Emergency On/Call sheet with any major issues
• Deal with any potential clients in terms of answering questions and trying to sell them on our tours
• Ensure advertisement boards are present at departures
• You will be required to stay at departures for 30min after the bus departs to hand out flyers/brochures and facilitate any potential bookings

When there are North Shore departures you will be expected to go to Canada Place with the sign to assist with the departures and be available for any questions / bookings for 30min post departures

Sale Support:

Sales responsibilities include, but are not limited to:

• Assisting with inside sales through answering phone calls, emails, or walk-in clients, all while providing top level customer service
• Completing and registering client bookings through the reservation system and handling payments
• Leading assigned activities and events such as walking tours, after school activities, sporting events, BBQ’s, and other special events
• Researching competitor’s products and services

Operations Support:

Operational responsibilities include, but are not limited to:

Along with the assistance of the Operations team continuously establish consistent, organized and efficient systems, procedures & protocols for departures.

Assist the Operations teams in ensuring all spreadsheets pertaining to the logistics, tour scheduling and guide assignments are up to date and continuously checked.

• Assist in maintaining the inventory list for all tour supplies, equipment, clothing etc. Ensuring that everything is returned in a timely manner and taking action for any missing items.
• Assist with managing on tour/activity food inventory, doing supply shopping and vehicle packing
• Helping with general office duties including answering the phone, making bookings, and anything else as required by the operations/sales team
• Assist with maintaining inventory of all camping and ski equipment. Ensuring the necessary gear for tours is prepared in advance. 
• Becoming familiar with daily operations team tasks and assist where needed
• Assisting and facilitating client BBQ’s 
• Packing / Organizing clothing and snowshoe rentals during the winter season

Tour Bags: Pre-Tour - Assisting with updating documented guidelines for tour bag preparation and performing quality checks, ensuring inventory for tickets, vouchers etc. Assist with tour bag preparation. Post tour - Ensure all items are returned (i.e. phone, credit card, etc) and contact guides for any missing items. Assist with delivering tour bags into office/depot/departure on an as-need basis. Pick up bags from the can as needed.

Post Tour Duties - Ensure there is someone to pick up the tour supplies after tours, ensure bags and all DCT equipment and documentation is returned in a timely manner and make sure post trip reports are completed.

Tour Guiding and Activities:

• Opportunities to assist on leading certain tours and activities will be available.  These duties will fall under a tour guide contract should you qualify and choose to participate in them.

Position Requirements:

• Highschool diploma is required
• Post secondary education is an asset 
• Experience in the Travel & Tourism industry is an asset

Position Attributes: 

• A passion to take full ownership of your position and take opportunities to a new level
• Willingness to go above and beyond
• A strong communicator, enthusiastic, optimistic, accommodating, energetic, verbal and active within a team environment. Strong command of English. 
• Ability to influence while building friendly and positive relationships
• A terrific collaborator, able to partner effectively across teams to arrive at the best solutions
• Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
• Must be results focused, have attention to detail, excellent organizational skills, able to meet tight deadlines and work well under pressure
• Enjoy working independently, creative, strategic, loves thinking outside the box
• Self motivated and positive, professional approach to customer service
• Commitment to the company's objectives and values
• A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others

What we offer:

• Working in a small family company that is constantly innovating and evolving
• Multi-national team
• Competitive salary and benefits package
• Annual training and opportunities for growth - be constantly learning
• An open, friendly and energetic work environment where every voice is heard
• Travel on all of our tours and Fams with our activity suppliers
• Discounts on personal travel
• Team events and excursions

Schedule: 

Thursday - Monday (Tuesday & Wednesday off) for the time being

Time: Depending on the Start time of the tours but usually: 

6:30-2:30pm, 7:30am-3:30pm etc

This is a short-term seasonal position, which we would like to make full time once we are fully operational.  This will depend on the status of the tourism industry and more specifically how the business is doing.

Position:  Inside Sales & Customer Experience Representative 

Term: Full-Time

Reporting to:  Senior Sales Manager

Schedule: Monday - Friday; 9am - 5:30pm

Are you a hard worker who LOVES TO TRAVEL and HAVE FUN? If so, look no further, as a full-service Travel Management company we offer excellent travel perks in addition to a lively and fun office environment with plenty of opportunity for advancement.  

COMPANY OVERVIEW

Discover Canada Tours specializes in providing the best experiences in Western Canada through continuously developing innovative year-round tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world! Our adventurers are always our top priority and we strive to give each and every adventurer “the time of their lives”.    

Founded as a division of Uniglobe Specialty Travel Ltd. in 2005, DCT is a local family owned and operated business located in downtown Vancouver. Over the years we have evolved to accommodate a diverse array of adventurers from all corners of the world. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures, Destination Snow, West Trek, West Trek Social Club, and most recently Discover Vancouver Tours. 

We are looking for passionate people who bring a commitment for excellence and teamwork to join us. 

What we offer:

• Travel on all of our tours and Fams with our activity suppliers
• Discounts on personal travel
• Team events and excursions
• Working in a small company that is constantly innovating and evolving
• Multi-national team
• Competitive salary and benefits package
• Annual training - be constantly learning
• An open, friendly and energetic work environment where every voice is heard

Job Description Overview: 

Reporting to the Senior Sales Manager, the Inside Sales & Customer Experience Representative will be responsible for activities associated with inside sales, satisfying customer needs before, during and after the sale of a tour, providing excellent customer service. The main objective of this role is to increase sales and ensure we have happy satisfied customers who will want to post positive reviews, book again, and refer our tours to others. 

CORE RESPONSIBILITIES

• Respond to inquiries from all lines of communications (phone, email, CRM platform, social media, OTAs, etc.) and convert inquiries to sales
• Staying on top of all customer reviews and replying to reviews
• Managing customer complaints

Inside Sales

• First point of contact for incoming calls and responsible for responding to customer inquiries through a variety of channels including walk-ins, phone, email, CRM platform, social media, OTAs, etc
• Respond to travel agent inquiries
• Strive to convert all tour booking  inquiries and leads into sales
• Direct other inquiries to the proper department or employee
• Book clients using our reservation system and other booking systems
• Become familiar with our current listings on OTAs, how each OTA functions, and assist in the loading of new tour information & updating tour information onto OTA systems
• Assist with sales leads for FIT & custom group quotes and be the main point of contact
• Assist the Sales Manager with the ongoing management of high-level accounts to ensure we are meeting service expectations, maximizing exposure & sales from them, and renegotiating annual contracts

Customer Experience 

• Effectively resolve any customer concerns or complaints
• Manage and respond to client reviews on all platforms including trip advisor, google, OTAs, etc. 
• Follow-up with larger bookings to ensure they received all necessary confirmations 
• Act as an intermediary between the customer and outside sales teams, ensuring that the customer is satisfied with the products or services that they have purchased and ensuring the outside sales team is communicating all of the correct information
• Act as an intermediary between  the customer product teams, relaying feedback received directly from the client or through reviews. 
• Stay in contact with customers (groups) to provide support while they are on tour and follow up post tour
• Additional tasks as requested by the management 

CORE EXPECTATIONS / QUALIFICATIONS

• Superior product knowledge - it is a must to go on all DCT tours 
• Excellent interpersonal and communication skills  (compassionate, welcoming, good listener, discreet)
• Self-Motivated, priven 
• Desire to constantly learn
• Ability and willingness to multi-task 
• Excellent problem solving, conflict resolution skills
• Positive, confident attitude 
• Live the Adventure and embrace the company core values