Lake Louise - Alberta

FAQ'S

Our tours are limited by the coach size for that adventure. Our tours range from 20 people on tour up to 54, depending on the adventure you are on. On each tour page, you will see the number of passengers per trip at the top of the page.

Depending on the season and destination you are travelling to your clothing choices will be different. For all our Summer adventures, we suggest that you pack light clothing as the days can get reasonably warm. Be sure to bring your swimsuit as there are a few opportunities to take a dip in some of our beautiful lakes. There are also hot tubs at a few of the hotels you will be staying at. Remember to bring along a sweater as well as sometimes the night time temperatures can drop. And as always, bring your trusty rain jacket. British Columbia is famous for its rain.

In winter we suggest that you pack warm clothes! It can get icy in the Rocky Mountains. A good pair of waterproof shoes, an insulated, waterproof jacket and pants are also a good idea. Remember your toque (beanie), scarf and gloves as well. We do rent out snow clothing if you don’t have your own.

If you are travelling to see the Northern Lights, it is recommended that you bring arctic clothing with you. It is not unheard of for the temperatures to drop below -40C in the Yukon and Northwest Territories. We do offer arctic clothing rentals on our Northern Lights packages if you don’t have your own.

We do not currently assist in organizing your travel visa. The confirmation email that you receive from us is enough for the embassy to accept your application. If you have any questions, please contact us through the chatbox or email us on hello@discovercanadatours.com, and we can assist further.

There are no vaccinations that are required to come to Canada.

None of our tours include international airfares. We do have a travel arm of our company that can assist you with airfares if you like. Please contact our specialist, Hani, on hani@discovercanadatour.com.

For the Summer Rockies Explorer, the minimum age is 16 and older. For the Sip and Soak Experience, you will need to be 19 and older due to the legal drinking age in British Columbia. For all of our other tours, the minimum age is six years and older.

If you choose to have your own room, then you will be charged a supplement. We do allow you to share with other guests that are travelling alone in either a double, triple or quad room on certain tours. Please refer to the tour page to see what packages are offered.

Each tour has slightly different hotels based on the departure date. If you would like to know the hotels for a specific departure date, please email hello@discovercanadatours.com, and we will provide them to you.

Due to the nature of our scheduled tours, it is not possible to join the tour late or leave early.

Airport transfers are not included. There are several cab options, including Uber and Lyft, from YVR into downtown Vancouver.

All of our tours are guided on coaches ranging from 20-54 seaters.

We currently only allow for one (1) piece of luggage and a small backpack or handbag due to space constraints. You will need something that you can easily manage to manoeuvre. If you have excess baggage, we do offer the storage of your additional bags in Vancouver.

All of our tours vary in the traveller type. We have segmented our adventures by the brand that operates them. West Trek tours are focused on the young and adventurous. Tours operated by Discover Canada Tours are family orientated. And finally, our Extraordinary Experience tours are for the more mature and experienced travellers. These are just guidelines. All adventures, except for two (2), have a minimum age of 6 years old. Our Explorer adventure is for 16+ and our Sip and Soak experience is 19+ due to the nature of the wine, cider and beer tastings.

During our years of experience, we have built strong partnerships with all of our suppliers. It is these relationships that help ensure that we can give you the best prices in the market for all our tours.

We can most definitely assist you with your travel arrangements outside of our tours. You will need to contact Hani, our travel specialist, on hello@discovercanadatours.com, and he will put together some quotes based on your budget. 

Tips are not included in the cost of your tour. We suggest that you tip the guides based on their level of service that they provided for you on tour. Our guides can accept tips in CAD and USD.

All of our tours are conducted in English. For a custom tour booked, we will try to ensure that there is a native speaker on the bus to assist with translation for the hotels and activities.

The price includes all transport, accommodation and breakfast daily. There is one group dinner on select tours as well. Details can be found on the tour page. There are specific activities included in the trips. You can see the additional activities at the time of checkout, and your tour guide will notify you of activities on tour.

All tours are quoted in CAD.

You may cancel your tour at any time by notifying Discover Canada Tours at 1-855-689-8128.

The Yukon Tours or any tour with flights included are 100% non-refundable once a booking has been made.

If you cancel your overnight tour:

  • more than 30 days in advance for tours that are 2-3 days in duration, a full refund will be applied minus the 10% non-refundable administrative fee per passenger. If you cancel within 30 days before departure, your tour is 100% non-refundable.
  • more than 60 days in advance for tours 4+ days in duration, a full refund will be applied minus the 10% non-refundable administrative fee per passenger. If you cancel within 60 days before departure, your tour is 100% non-refundable.

If you cancel your day tour:

  • more 14 days in advance, a full refund will be applied minus the $20 non-refundable administrative fee per passenger.
  • within 14 days before departure, your tour is 100% non-refundable.

If you fail to show up at the meeting spot on time and miss the tour, no refund will be issued. Please check the map and transit schedule well in advance to ensure that you can get to the meeting spot on time.

For all tour cancellations by Discover Canada Tours

The company reserves the right to cancel any trip in its sole discretion. If a tour is cancelled, Discover Canada Tours shall have no responsibility beyond the refund of all monies paid by the passenger, which shall be deemed to constitute full settlement. Discover Canada Tours cannot guarantee weather conditions, nor can Discover Canada Tours be responsible for any shutdowns, whether wholly or partially, of the operations of any services in connection with the trip whether they are caused by weather or for any reason or cause.

Please note that since this is a natural phenomenon, we cannot guarantee that you will see the Northern Lights. We will ensure that this trip remains a bucket list experience even if you are not fortunate enough to see the Lights.

We are experts in providing the best experiences in Western Canada through continuously developing innovative year-round tours. With an unparalleled focus on adventurers of all ages, we commit to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our adventurers are always our top priority. We make bucket-list travel dreams come true.

We are fortunate that Western Canada is great to visit in any season. Summer is probably the most popular time to visit. You will be able to see the landscape in all its beauty. In the Rockies, this is the best time to see the lakes as they are at their most blue. We also have our tours running to Tofino, a quaint beachside town on Vancouver Island. In winter, you will be greeted with snow and lots of it. The Rockies become a magical playground. There is ice skating on the lakes, skiing at some of the most famous resorts. We also run our winter ski tours to all of the top mountains in the area, including Whistler Blackcomb. Our spring and fall have their charms. Some of the activities are closed, but this is remedied by the landscapes you will encounter. In short, there is no wrong time to come to Western Canada; it all depends on what you want to see.

Sunglasses are never a bad idea to protect your eyes from the sun. There are certain areas where sunglasses are a huge positive like the lakes where there can be severe reflections of the sun off the glaciers and the water.

You will need to bring a light jacket/sweater on all our tours as there can be chilly moments, even in summer. Remember to bring all your prescription medication. We always say you need three things when travelling; passport, credit card and medication; everything else can be purchased along the way as we move through towns on every day.

As soon as your request has come in, we will process the refund internally. Once we have processed the refund, it can take between 5-7 days to reflect in your account.

None of our small group buses have washrooms on-board, but we do make regular stops for breaks where you will be able to use the washroom. On our more extensive tours, the coaches do have washrooms, but they are for emergencies only. As before, there will be regular stops for washroom breaks.

We currently don’t offer WiFi on our buses.

All of our adventures leave from Canada Place in Downtown Vancouver. You can get there quickly if you are taking transit from all over Vancouver. The departure and arrival point is about a 5-minute walk from the Waterfront SkyTrain station. There are also bus stops close by. You can see a full overview of the transit times at this link – httpss://new.translink.ca/.

At the moment we don’t have hotel pick-ups. Vancouver does have both Uber and Lyft as well as a metered taxi network that can help you to get to Canada Place.

Unfortunately, at this time, we do not allow children under the age of six on our tours for the consideration of our other guests.

We strongly advise against booking your departing flight on the return day as there can be unforeseen circumstances that can cause delays.

We have several rooming configurations. We currently offer the following:

  • Single
  • Double
  • Triple
  • Quad

With the following you can choose to share a room or a bed which will reduce the cost of your tour:

  • Double
  • Triple
  • Quad

We offer baggage storage for the extra bags you may have. The fee is $15 per day and will be held in a secure locker. Please remember that we can only cater for one (1) large item of luggage per person on tour.

Unfortunately, our buses are not wheelchair accessible. You will need to be able to board the bus on your own.

Please contact Chanel on +1(604)689-8128 or hello@discovercanadatours.com, and she will be able to assist you with the pet policy as it changes depending on the hotel your tour will be staying at.

Please notify us in advance about your dietary requirements so that we can ensure that we have the correct meals organized for you.

Yes, you can book the front row on all our overnight tours but not on day tours.

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